Exchange, Cancellation and Refund Policy

Dear customer,

We hope you always find our products as per your expectations, and you may never need to check our Return and Replacement Policy. However, in the extreme case that you do need to return or exchange, here is our policy. 

 

Domestic Orders

• You can place your Return/Exchange request at our Returns Centre here or write to us at urbanriwaazofficial@gmail.com.
• Orders can be returned and exchanged within 7 days of order delivery.
• Exchange and Replacement can only be done for defective products. If you want a different product during Exchange, connect with our customer support team, and we will guide you through the process.
• Return/Refunds are accepted only for product quality issues, wrong product, missing items, and unavailability of the required size.
• A product Opening Video is a must for missing or damaged product complaints.
• Replacement/Return will be accepted only if the product is unused and the tags are intact. Our team might request further information/images to evaluate your Return Request.
• To avoid the hassle of Return and Exchange, please consult our size chart on each product page to choose the correct fit.

• A fee of ₹300 will be charged for normal exchanges to cover the cost of reverse pickup and new exchange order delivery. This fee is applicable one time per order.

• Refunds for prepaid orders will initiate once the product reaches our warehouse.

• Returns are refunded as store credit, which is valid for 90 days.

• All Orders wherein FREE Products are included with the order and Clearance Sales orders are not eligible for Refund or Exchange. In case of Discounts are applied during the order, the discount value will also be adjusted in the refund; rest assured.

 

International Orders

• Unfortunately, Returns, Replacements, and Refunds are not possible for International Orders. We urge you to check our Size Chart on each product page while ordering. 
• In case you have received a wrong, or damaged product, we request you to write to us at urbanrwaazofficial@gmail.com within 48 hours of delivery, along with a photograph/video of the product (damaged, missing, or wrong product). Our team shall get in touch with you and assist you with the refund or replacement, whichever is applicable. 

• Returns are refunded as store credit, which is valid for 90 days.

NOTE: A product Opening Video is a must for missing or damaged product complaints.

Company Information:

Trade Name: Urban Riwaaz

Phone Number: 9877042183

Email: urbanriwaazofficial@gmail.com

 

Physical Address: Shop No- 121, VPO Piplanwala Hoshiarpur, Punjab - 146001