As noted above, if you would like to make a complaint, please contact us by email or mail using the details provided on our Contact Us page.
Privacy Policy
This ‘Privacy Policy’ describes how www.urbanriwaaz.com (herein referred to as ‘the Site’, ‘Us’, ‘Our’, or ‘We’) gathers, uses, and discloses your Personal Information (herein referred to as ‘the User’ or ‘You’) when you visit, browse, or make a purchase from the site.
Before accessing the Site or placing an order, we request that you carefully review our Privacy Policy. By utilizing the Site, it is implicit that you acknowledge, understand, and consent to all the terms specified in this Privacy Policy and other webpages on www.urbanriwaaz.com.
WE COLLECT PERSONAL INFORMATION FROM YOU
When you visit the Site, we collect information about you and your device – information that helps you to interact with the Site or place an order. We may also collect additional information when you connect with our Customer Support. In this Privacy Policy, ‘Personal Information’ refers to any information identifying the User. See the list below for more information about what Personal Information we collect and why.
DEVICE INFORMATION
- Purpose of Collection: To load the Site based on your browser, internet speed, and device and to perform analytics on Site usage to optimally run on your device.
- How do we Collect Information: The device information is automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Personal Information Collected: Web browser version, IP address, time zone, cookie information, what other sites or products you view, search terms, and how you interact with the Site.
- Where is it Disclosed: The data is shared with our processor, Shopify.
ORDER INFORMATION
- Purpose of Collection: To provide products or services to fulfil our contract, process your payment information, arrange shipping, and provide you with invoices and/or order confirmation details, communicate with you, and screen our orders for potential risk or fraud. We also collect order information to provide you with information or advertising relating to our products or services that relate to your previous purchase or search interest.
- How do we Collect Information: Information is collected from You.
- Personal Information Collected: User name, billing address, shipping address, payment information (including credit card details, debit card details, net banking information, and/or UPI ID), email address, and phone number.
- Where is it Disclosed: The data is shared with our processor, Shopify.
CUSTOMER SUPPORT INFORMATION
- Purpose of Collection: To offer uninterrupted and timely customer support.
- How Do We Collect Information: It is collected from you.
- Personal Information Collected: User name, billing address, shipping address, payment information (including credit card details, debit card details, net banking information, and/or UPI ID), email address, phone number, and Order ID.
- Where is it Disclosed: The data is shared with our processor, Shopify.
CUSTOMER SUPPORT INFORMATION
- Purpose of Collection: To offer uninterrupted and timely customer support.
- How Do We Collect Information: It is collected from you.
- Personal Information Collected: User name, billing address, shipping address, payment information (including credit card details, debit card details, net banking information, and/or UPI ID), email address, phone number, and Order ID.
- Where is it Disclosed: The information is shared with our Customer Support Team and, if required, with our affiliate Shipping and Logistics and Payment Partner.
NOTE: The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from Children. If you are the parent or guardian and believe your child has provided us with Personal Information, please get in touch with Us at + 91 9877042183 or urbanriwaazofficial@gmail,com to request deletion.
WE SHARE PERSONAL INFORMATION
We share User Personal Information with our affiliate service providers and partners to help us fulfil our contracts with you. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
We may share your Personal Information with our Delivery Partner to ensure you receive the ordered products at the right time.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide targeted advertisements or marketing communications that may interest you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here. You can also opt out of Google Analytics at any time by clicking here.
We may share information about your usage of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, through cookies or similar technologies (which you may consent to, depending on your location).
USING AND RETAINING PERSONAL INFORMATION
We use your Personal Information to provide personalized services, including but not limited to offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to delete this information. For more information on your right of erasure, please see the ‘Your Rights’ section below.
WE PLACE COOKIES ON YOUR WEB BROWSER
A cookie is a small piece of information downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies.
Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection).
This means you don’t have to re-enter this information when you return to the site or browse from one page to another.
They also have other benefits, for example, tracking your behavior on the site, remembering your Wishlist and items in your shopping cart, or your language preferences.
Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your site experience and provide our services.
It is important to note that Cookies are generally harmless and cannot access your files. However, if you are still concerned about Privacy and whether they track sensitive information, you can Delete or Block Cookies at any time by visiting your Browser Settings.
However, please remember that removing or blocking cookies can negatively impact your user experience, and parts of our website may no longer be fully accessible.
CHANGES IN PRIVACY POLICY
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Please revisit this page regularly to ensure you are compliant with the changes.
FOR REGISTERING COMPLAINTS